![]() ![]() Once you have a new device, the steps to set up the app are:ģ. This will prevent fraudulent access to your accounts. If you can't do this, please contact us on 03456 002 290 so we can deactivate the old device for you. If you have another device with the app already, you can do this there. To view or remove devices, select the profile icon at the top of the app screen, then the 'Security' option and 'Manage my devices'. If you no longer have the old device with your app on it, you should first deactivate that old device. After this time, you won’t be able to log on with your existing Secure Key and will need to activate your new one. ![]() You'll have 30 days to activate your new Secure Key. Select 'Continue' and you'll see confirmation that your Secure Key has been set up successfully.Repeat the instructions to generate a security code from your new Secure Key and enter it in the required field.Follow the instructions to generate a security code on your existing Secure Key and enter it in the required field.If you don't have this or it's expired, there's an option to generate a new activation code on screen. Enter the activation code if you've already received it.Follow the on-screen steps to create your Secure Key PIN.Enter the serial number, which is on the back of your new Secure Key.If you have your Secure Key with you, select 'Activate now'.Enter your username and then security code.If you've chosen to receive a new physical Secure Key, you'll need to wait to receive it and then follow these steps: Create and confirm your new Digital Secure Key PIN.Follow the steps to complete the chosen action.Verify it's you by entering your security code.Just log on to online banking and select 'Chat'. upgrade to a Digital Secure Key by downloading the HSBC UK Mobile Banking app.If you can still use your Secure Key, but would like to replace it, you can do either of the following: Alternatively, you can contact us on 03456 002 290 so we can remove it for you. If you're using online banking, log on and select 'Account services' in the menu at the top of the screen to find 'Manage devices' there. If you have access via another device, you can log on and remove it via 'Manage devices', which can be found by going to the Profile section of the app and selecting 'Security'. If you no longer have the device that you used to access the app, you should also remove that device. You can now log on to the HSBC UK Mobile Banking app using the Digital Secure Key PIN you've just created. Select an option to verify it's you - either by entering your password (in full, not just 3 characters) and a one-time code sent by text message, or via a QR code from one of your other devices (if you have one).You can set up access to the the app on up to 3 different devices. Select 'Continue' and you'll see confirmation that your Secure Key has been set up successfully.Follow the instructions to generate a security code on your Secure Key and enter it in the required field.If you don't have this or it's expired, there's an option to generate a new activation code on-screen Enter the activation code you received in the letter that came with the Secure Key. ![]()
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